In the event that the tracking of your package indicates an anomaly:

1 - First of all, we invite you to check your emails in order to find out about any information or request from the carrier (be careful, it sometimes happens that this information arrives in spam).

2 - Secondly, contact our customer service to obtain more information or to send a request to the carrier.

3- To contact customer service, you can send an email to bonjour@lamazuna.com and attach your order number. We will then contact our carriers in order to regularize the anomaly as soon as possible!