If you wish to cancel your order, please contact Alizée at customer services as soon as possible.

1. Orders can only be cancelled before they are dispatched.

Once your parcel has been sent or is ready to be sent, we can no longer cancel your order. In this case, you can refuse the parcel when it is delivered.

2. Once the parcel is returned to us at our warehouse, your order will be refunded using the same payment method used when you made your purchase (minus the delivery costs).

If you wish to contact customer services to cancel your order, please send an email to bonjour@lamazuna.com.

The product does not meet my expectations and I would like a refund.

You have 14 days from the date you receive the product to exercise your right to return the product without having to justify your decision.

To do this, please contact Alizée at customer services (bonjour@lamazuna.com) and let her know of your intentions.

Your order will be refunded once we receive the product at our warehouse.

To exercise your right to return purchased products, the product must be returned in new condition, along with any accessories with which it was delivered, and in its original packaging.

Lamazuna reserves the right to refuse to refund a product if all these conditions are not met.

You have 14 days to let us know if you are not happy with a product.

Please note that the menstrual cups, Oriculis, replaceable-head toothbrushes and replacement heads cannot be returned or exchanged for hygiene reasons.